Refund & Cancellation Policy

We want you to try mysphurit with confidence. Every standard plan ships with a 14-day free trial, so you can evaluate the Service fully before paying anything. This policy describes how refunds work after you've started a paid subscription.

1. 14-day free trial

New signups get a 14-day trial with no credit card required. No money changes hands during the trial, so no refund is ever necessary — if you don't upgrade, the account is simply marked inactive at the end of the trial.

2. 7-day money-back guarantee (monthly plans)

If you paid for your first monthly subscription and decide the Service isn't for you, you can request a refund within 7 calendar days of the first charge. We'll refund 100% of that first payment to the original payment method via Razorpay.

Conditions:

• Request must be made in writing to support@mysphurit.com.
• Applies only to the first paid month. Subsequent renewals are non-refundable.
• Applies to standard plans only. Custom-negotiated or annual-prepaid plans follow section 3.

3. Annual (yearly) subscriptions

Yearly plans are offered at a discount in exchange for prepaid commitment. Within the first 14 days of a yearly charge, we will refund the unused portion on a pro-rated basis. After 14 days the yearly term is non-refundable, but you may cancel at any time — service continues until the paid period ends.

4. Cancellation

• Cancel from Settings → Subscription at any time.
• Cancellation stops the next renewal. Access continues until the end of the current paid period.
• We keep your data available for export during the retention window matching your plan; see our Privacy Policy for details.

5. Chargebacks

Please contact us first before raising a chargeback with your bank or card issuer. Chargebacks without prior notice incur a ₹500 processing fee and may result in account suspension pending resolution.

6. Add-ons & one-off purchases

Extra storage, SMS credits, or integration add-ons are non-refundable once activated, since the capacity is provisioned immediately with our upstream providers.

7. Downgrades

You can downgrade at any time. The change takes effect at the next billing cycle — we do not pro-rate downgrades mid-period. Any usage above the new plan's caps will start to block writes on the effective date.

8. Exceptions

Refunds may not apply where the account has been suspended or terminated for breach of our Terms of Service (e.g. fraud, abuse, illegal content).

9. How to request a refund

1. Email support@mysphurit.com from the account admin email.
2. Include your company name, subscription email, and the Razorpay payment ID.
3. We respond within 2 business days and credit approved refunds within 7–10 business days.